Refund policy

At Mulagam, we aim to deliver high-quality products. Due to the nature of food products, returns are accepted only under specific conditions.

1. Eligibility for Returns

• • • Returns are accepted only if the product package or bottle is damaged during delivery.
    • A valid unboxing video is mandatory as proof of damage.

2. How to Request a Return

Customers must email us at info@mulagam.com within 48 hours of delivery. The email must include the Order ID, Clear unboxing video showing the damage, and Images.

3. Approval Process

• • • Once verified, our team will confirm the return/refund eligibility.
    • Mulagam reserves the right to reject claims without sufficient proof.

4. Refunds

• • • Approved refunds will be processed to the original payment method.
    • Refund timelines may vary depending on the payment provider.

5. Non-Returnable Cases

• • • Opened or used products (unless damaged upon delivery)
    • Claims without an unboxing video
    • Requests made after the specified timeframe

6. Contact Us

For returns and refunds, contact:  info@mulagam.com